Privacy Policy

Last updated: December 2024

1. Introduction

Beacon ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI visibility tracking platform and related services.

By using Beacon, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Information You Provide

  • Account information (name, email address, company name, password)
  • Billing information (payment method, billing address)
  • Brand and website information you add to track
  • Communications with our support team
  • Feedback and survey responses

Information Collected Automatically

  • Usage data (features used, pages visited, actions taken)
  • Device information (browser type, operating system, IP address)
  • Cookies and similar tracking technologies
  • Log data and analytics

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Communicate about products, services, and events offered by us
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions
  • Personalize and improve your experience

4. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

  • With service providers who perform services on our behalf (payment processing, hosting, analytics)
  • To comply with legal obligations or respond to lawful requests
  • To protect our rights, privacy, safety, or property
  • In connection with a merger, acquisition, or sale of assets
  • With your consent or at your direction

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication requirements
  • Employee training on data protection
  • Secure cloud infrastructure (AWS/DigitalOcean)

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access and receive a copy of your data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at privacy@hellobeacon.ai.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: